Q: How do I add a new branch? Go to Branches and click Create Branch (or use the Quick Action on the dashboard). Fill in the branch details and contact information. See Managing Branches.
Q: How do I set up grade levels? Go to Settings > Academic Structure > Academic Levels. Create each grade level with a name (e.g., "Grade 10"), code, and sort order. This must be done before creating classes.
Q: How do I add subjects? Go to Settings > Subjects. Add each subject your institution offers. Subjects are used in classes, exams, and the question bank.
Q: How do I configure branding (logo and colors)? Go to Settings > Organization Details. Upload your logo and set primary/secondary colors. Branding appears on the login page and sidebar.
Q: How do I bulk-import students? Go to Users > Import. Download the CSV template, fill in student data, upload the file, review the preview, and confirm. See CSV Import Formats.
Q: A user forgot their password. How do I reset it? Go to Users, find the user, click View, then click Reset Password. A password reset email will be sent to their registered email address.
Q: How do I deactivate a user without deleting them? Go to the user's details page and click Deactivate. Their account will be disabled but all data is preserved. You can reactivate later.
Q: Can I assign multiple roles to one user? Each user has one primary role. For users who need capabilities across roles, consider creating a custom role with combined permissions in Settings > Roles.
Q: How do I move a student to a different class? Remove the student from their current class (Class Details > Students > Remove), then add them to the new class.
Q: How do I set up a timetable? During class creation (Step 3) or on the Class Details > Timetable tab. Select working days, define periods with start/end times, then assign subjects and teachers to each slot.
Q: Can I create multiple classes at once? Yes. Go to Classes > Bulk Create to create multiple classes simultaneously using a table entry form.
Q: How do I upgrade my plan? Go to Settings > Subscription & Billing. Click Upgrade or Change Plan, select the desired tier, and confirm. Changes take effect immediately.
Q: How do I apply a coupon code? Go to Settings > Subscription & Billing. Enter your coupon code in the Apply Coupon field and click Apply.
Q: Where can I download invoices? Go to Settings > Subscription & Billing > Billing History. Click the download icon next to any invoice.