Managing User Status
Every user account in BeamEdUp has a status that controls whether they can access the platform. Managing user status is an important part of day-to-day administration — from onboarding new users to handling departures and disciplinary actions.
The Three Statuses
The user can log in and use the platform normally. This is the default status for newly created accounts.
• Full access based on their assigned role
• Can log in, take exams, manage content
• Appears in active user counts and reports
• Receives notifications and emails
The account is disabled. The user cannot log in. Use this for users who have left the institution or no longer need access.
• Cannot log in — gets an "account disabled" message
• Existing data (exam results, submissions) is preserved
• Does not appear in active user counts
• Stops receiving notifications
• Can be reactivated at any time
Temporarily blocked. Similar to inactive, but signals a deliberate temporary suspension (e.g., disciplinary action, pending investigation).
• Cannot log in — gets a "suspended" message
• All data is preserved intact
• Serves as a flag for administrative review
• Can be reactivated when the issue is resolved
• Distinct from inactive for reporting purposes
How to Change User Status
1
Go to the User Detail Page
Navigate to Users from the sidebar and click on the user whose status you want to change. You'll see their current status displayed as a colored badge next to their name.
2
Click the Status Toggle Button
On the user detail page, you'll see a Deactivate button (for active users) or an Activate button (for inactive/suspended users) in the action buttons area. Click it to toggle the status.
3
Confirm the Change
The status change takes effect immediately. A success notification confirms the update, and the status badge on the page refreshes to show the new status.
Who Can Change Status
| Feature | Org Admin | Branch Admin | Instructor | Learner | Guardian |
|---|---|---|---|---|---|
Activate Users | |||||
Deactivate Users | |||||
Suspend Users | |||||
Bulk Status Change | |||||
Delete Users |
Bulk Status Changes
When managing large numbers of users — such as deactivating an entire graduating class — you can use bulk actions:
- Navigate to the Users list page
- Use filters (role, branch, status) to narrow down the user list
- Select multiple users using the checkboxes
- Choose the bulk action: Activate, Deactivate, or Delete
- Confirm the action — it applies to all selected users at once
Common Scenarios
- Student graduates → Set status to Inactive. Their records remain for transcripts and historical reports.
- Teacher goes on leave → Set status to Inactive. Reactivate when they return. Their classes and content are preserved.
- Disciplinary suspension → Set status to Suspended. This clearly signals the reason for the block and can be reversed after review.
- Test or duplicate account → Delete the account if there is no meaningful data to preserve.